Organizational Behavior

Welcome to the dynamic world of organizational behavior! Knowledge is replacing infra- structure. Social media and virtual teams are transforming the way employees interact and accomplish organizational objectives. Values and self-leadership are replacing command- and-control management. Companies are looking for employees with emotional intelli- gence and team competencies, not just technical smarts.

Organizational Behavior, Seventh Edition, is written in the context of these emerging workplace realities. This edition explains how emotions are the foundation of employee motivation, attitudes, and decisions; how social networks generate power and shape com- munication patterns; how self-concept influences individual behavior, team cohesion, and leadership; and how adopting a global mindset has become an important employee charac- teristic in this increasingly interconnected world. This book also presents the reality that organizational behavior is not just for managers; it is relevant and valuable to anyone who works in and around organizations.

1 INTRODUCTION

Chapter 1 Introduction to the Field of Organizational Behavior 2

2 INDIVIDUAL BEHAVIOR AND PROCESSES

Chapter 2 Individual Behavior, Personality, and Values 30

Chapter 3 Perceiving Ourselves and Others in Organizations 62

Chapter 4 Workplace Emotions, Attitudes, and Stress 92

Chapter 5 Foundations of Employee Motivation 122

Chapter 6 Applied Performance Practices 156

Chapter 7 Decision Making and Creativity 186

3 TEAM PROCESSES

Chapter 8 Communicating in Teams and Organizations 252

Chapter 9 Power and Influence in the Workplace 282

Chapter 10 Conflict and Negotiation in the Workplace 310

Chapter 11 Leadership in Organizational Settings 340

4 ORGANIZATIONAL PROCESSES

Chapter 13 Designing Organisational Structures 368

Chapter 14 Organizational Culture 396

Chapter 15 Organizational Change 424

ADDITIONAL CASES

Case 1 A MIR Kiss? 452

Case 2 Arctic Mining Consultants 453

Case 3 Chengdu Bus Group 455

Case 4 Fran Hayden Joins Dairy Engineering 456

Case 5 From Lippert-Johanson Incorporated to Fenway Waste Management 458

Case 6 From REO to Nuclear to Nucor 459

Case 7 Going to the X-Stream 462

Case 8 The Regency Grand Hotel 464

Case 9 Simmons Laboratories 465

Case 10 Star Enterprises—Rita’s Issues at Work 469

Case 11 Tamarack Industries 470

Case 12 The Outstanding Faculty Award 471

Appendix A

Theory Building and Systematic Research Methods 473

Appendix B

Scoring Keys for Self-Assessment Activities (available online at www.mhhe.com/mcshane7e) B1

Endnotes EN-1

Photo Credits PC-1

Organization Index I-1

Name Index I-3

Glossary/Subject Index I-24

Steven L. McShane is Winthrop Professor of Management at the University of Western Australia (UWA) Business School, where he receives high teaching ratings from stu- dents in Perth, Singapore, Manila, and other cities where UWA has offered its pro- grams. He previously taught in the business faculties at Simon Fraser University and Queen’s University in Canada. Steve is also a ...