運輸服務

北京申奧成功啦！四面八方的客人將會來到中國，民航的空哥空姐們，你們準備好了嗎？向外國人説一口流利的英語，展示中國民航、宣傳中國民航。本書助你一臂之力！

Chapter 1 Arriving Process(到達程序)

Unit 1 Arriving Passenger Services(到達旅客服務)/3

Dialogue 1 Welcome to China(歡迎來到中國)/3

Dialogue 2 Where are You from(您從哪兒來)/4

Dialogue 3 VIP Service(貴賓服務)/5

Dialogue 4 Help a Passenger to Find a Lavatory(幫助旅客找盥洗室)/7

Unit 2 Helping Passengers to Claim Baggage(幫助旅客提取行李)/16

Dialogue 1 Help a Passenger to Claim his Baggage(幫助旅客提取行李)/16

Dialogue 2 Introducing the Service Facilities(介紹服務設施)/1 8

Dialogue 3 Examining Baggage Check(檢查行李牌)/19

Unit 3 Irregular Baggage Service(行李非正常時的服務)/28

Dialogue 1～3 Baggage Inquiry(行李查詢)/28

Unit 4 Delayed Baggage/Damaged Baggage(行李延誤/行李破損)/38

Dialogue 1 Delayed Baggage(行李延誤)/38

Dialogue 2 Damaged Baggage(行李破損)/39

Dialogue 3 Baggage Repair(行李修復)/40

Unit 5 Baggage Lost and Compensation(行李遺失及賠償)/48

Dialogue l Baggage Lost(行李遺失)/48

Dialogue 2 Baggage Compensation(行李賠償)/49

Unit 6 Baggage Lost Inquiry(行李遺失查詢)/60

Dialogue l Handling Lost Baggage(行李遺失後的處理)/60

Dialogue 2 Baggage Inquiry on Phone(電話行李查詢)/62

Dialogue 3 A Passenger Claims his Delayed Baggage by himself(旅客自己提取延誤行李)/63

Dialogue 4 Items Damaged in Baggage(行李內物品損壞)/64

Chapter 2 Departing Process(出發程序)

Unit 1 Asking for Information and Buying Tickets(問訊及購票)/75

Dialogue 1 Telephone Call for Information(電話問訊)/75

Dialogue 2 Booking Tickets(訂票)/76

Dialogue 3 Issuing Tickets(出票)/77

Dialogue 4 Changing the Reservation(更改訂座)/78

Dialogue 5 Confirming the Tickets(機票確認)/78

Unit 2 Customs(海關)/86

Dialogue l Terminal Guidance(候機樓引導)/87

Dialogue 2 Nothing to Declare(沒有申報物品)/88

Dialogue 3 Red Channel(紅色通道)/89

Unit 3 Check．in Procedure(乘機手續)/98

Dialogue 1 Check-in at the Airport(機場乘機手續)/100

Dialogue 2 Checked Baggage(交運行李)/101

Dialogue 3 Upgrade(升艙)/103

Dialogue 4 Handling of VIPs(重要旅客引導)/104

Dialogue 5 Hand-over of the On-board Documentations(業務文件交接)/105

Unit 4 Security Check(安全檢查)/113

Dialogue 1～6 Going through the Security Check(過安全檢查)/114

Unit 5 Departure Lounge and Boarding(離港廳及登機)/125

Dialogue l Before Boarding(登機前)/126

Dialogue 2 Delayed Flights(航班延誤)/126

Dialogue 3 Announcement(廣播)/127

Dialogue 4 Boarding(登機)/128

Dialogue 5 After Boarding(登機後)/128

Unit 6 Changes，No-show and Refund(變更、誤機及退票)/135

Dialogue 1 Change of Carrier(承運人變更)/136

Dialogue 2 Change of Travel Plan(航程變更)/138

Dialogue 3 Change of Seat Class(座位等級變更)/140

Dialogue 4 No-show(旅客誤機)/141

Dialogue 5 Involuntary Refund(非自願退票)/143

Dialogue 6 Voluntary Refund(自願退票)/144

Chapter 3 Information Given by Booking office and Travel Agency(售票處及代理人提供的信息)

Unit 1 Introduction to Airlines and Booking(航空公司及訂票簡介)/153

Dialogue l Information of Airlines(航空公司信息)/153

Dialogue 2 Ways of Booking(訂票方式)/155

Unit 2 Types of Aircraft(機型)/163

Unit 3 Flight Timetable(班期時刻表)/169

Unit 4 Grades of Ticket(客票等級)/178

Unit 5 Making Reservations and Sending Tickets(預訂與送票)/185

Dialogue 1 Making a Reservation(預訂座位)/185

Dialogue 2 Sending the Ticket(送票)/187

Unit 6 Information of Check-in and Flight Connection(乘機及航班銜接須知)/194

Dialogue 1 About Check-in(乘機須知)/194

Dialogue 2 About Flight Connection(航班銜接須知)/196

Dialogue 3 Complete the Formalities(完成手續)/198