管理溝通：策略與應用

Geraldine E.Hynes博士，自1998年開始在Sam Houston州立大學教授本科和碩士生商務與管理溝通課程。她還是企業、政府以及非盈利組織的溝通顧問與合同培訓師。

《管理溝通：策略與應用》是一本優秀的管理溝通教材。作者在研究的基礎上，全面介紹了經理人在現代工作場合中所必須掌握的溝通策略和技巧，具有很強的實用性和可讀性。全書分為：現代組織中的管理、管理寫作策略、信息理解策略、人際溝通策略、團隊溝通策略五個部分。

PART ONE MANAGING IN CONTEMPORARY ORGANIZATIONS

Chapter 1 The Role of Communication in Contemporary Organizations

A Brief Historical Overview of Managerial Communication

Contemporary Dynamics Affecting Communication Contingencies

The Transition

Summary

Cases for Small Group Discussion Endnotes

Chapter 2 The Managerial Communication Process

Levels of Managerial Communication A Strategic Approach

Feedback and Measures of Effectiveness Critical Errors in Communication

Summary

Cases for Small Group Discussion Endnotes

Chapter3 Technologically Mediated Communication

A Framework for Using Technologically Mediated Communication

Matching Technology and the Message

A Look to the Future

The Management Challenge Summary

Cases for Small Group Discussion Endnotes

PART TWO MANAGERIAL WRITING STRATEGIES

Chapter 4 Contemporary Managerial Writing

Chatper 5 Routine Messages

PART THREE STRATEGIES FOR UNDERSTANDINX GESSAGES

Chapter 6 Manaement Reports and Proposals

Chapter 7 Managerial Listening

Chapter 8 Nonverbal Communiation

Chapter 9 Interculutral Manageriral

PPART FOUR INTERPERSONAL COMMUNICATION STRATEGILS

Chapter 10 Conflict Managemment

Chapter 12 Conducting Interviews

PART FIVE GROUP COMMUNICATION STRATEGIES

Chapter 13 Managing Meetings and teams

Chapter 14 Making Formal Presentations

Index