土豆沙拉

《媽媽的土豆沙拉（英文版）》由Regina M. Stockus著：according to the challenge，opportunity and focus of this treatise， I hope to clarify and shed some light on the following issues ：

· To identify what sets each of us apart， which will spur us to do greater things.

· To discover what makes us happy and then motivates us to do something well.

· When do we reach this nirvana?

· When do we know we have done the best that we can?

· Who decides?

· How do we measure true efforts?

· How to continue this ideal level of effort?

· How to balance ERR with PPR to achieve this ideal state of optimum DE?

· And the greatest challenge of all， how to train trainers and managers and supervisors to implement these theories into practice?

· The greatest challenge， especially in the service sector， is achieving DE on a sustainable basis when we as Humans cannot?

· And lastly，what is then the ideal?

Regina Marie Stockus was born to Lithuanian parents in the exoticCity of Rio de Janeiro， Brazil. When she was only 7 years old，her entire family immigrated toCanada. She began to write at a very early age andContinued to write essays and articles and poetry， winning several writing competitions in high school. After graduating from The University of Western Ontario and Ryerson Polytechnic University with 2 degrees in Business Administration， she opened her own Public Relations and Event ManagementCompany working with and in several major 5-star hotels in Toronto， Russia， Latvia， Lithuania and Estonia. She published the monthly newsletters for the Baltic BusinessCouncil acting as its Executive Director. In 1994 ，she organized several trade missions to China and the USA with The Department of External AffairsCanada and worked withCESO in the newly emerging Eastern EuropeanCountries of Russia and Lithuania. Her main role was organizing trade missions andConducting training sessions in the fields of Tourism Promotion and Hospitality Management. She was then given a special invitation to address and give a speech to theCommittee of theCanadian Government's House ofCommons on the Eastern Bloc Emerging Tourism Markets.

Preface

Introduction

Chapter 1 Observations

Chapter 2 Discretionary Effort Exemplified

Chapter 3 The Human Element

Chapter 4 Is It Up to Management or One's Self

Chapter 5 TheConcept of Love

Chapter 6 Total Quality Management （TQM）

Chapter 7 The Human Element andCase Studies

Case Study 1 Human Resource Management（HRM） at McDonald

Case Study 2 International Human Resource Management （IHRM）

Case Study 3 IHRM at Ford MotorCompany

Chapter 8 Personal Growth

Chapter 9 What Is Personal Satisfaction

Chapter 10 Employee Engagement

Chapter 11 Cultural Intelligence

Case Study Disneyland Shanghai

Chapter 12 Enhancing Personal Growth

Chapter 13 Putting It All Together

Conclusion

Appendices

Appendix 1 Kempinski HotelCorporation

Appendix 2 How to Make Mom's Potato Salad

Appendix 3 TQM in Pictures ^[1]