商務信函

PART I LEAD-IN OF BUSINESS LETTER WRITING

UNIT 1 Fundamentals of Business Letter Writing

PART II IMPORTANT BUSINESS PROCEDURES

UNIT 2 Establishment of Business Relations

UNIT 3 Making Status Enquiries

UNIT g Making Inquiries

UNIT 5 Quotations and Offers

UNIT 6 Making Counter-Offers

UNIT 7 Placing Orders

UNIT 8 Sales Promotion

PART III MAIN BUSINESS CLAUSES

UNIT 9 Payment Terms

UNIT 10 Establishment and Amendment of L/C

UNIT 11 Packing and Markings

UNIT 12 Shipment of Goods

UNIT 13 Complaints and Claims

PART IV OTHER BUSINESS LETTER WRITING

UNIT 14 Other Forms of Business Letters

UNIT 15 International Business Agreement and Contract

UNIT 16 Situational Letter-Writing

APPENDIX I

Modes of Trade, Products, Relevant Organizations and Titles

APPENDIX II

Trade Terms, Currencies, Price, Settlement and Insurance

APPENDIX III

Quality, Weight, Measurement, Packing, Marking, Transportation, Documents and Ports

APPENDIX IV

Contract, Business Negotiation, Inspection, Claim and Arbitration

APPENDIX V

Simplified Words/Phrases and Abbreviations

BIBLIOGRAPHY